Frequently Asked Questions
Everything you need to know about your Mackintosh order.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-10 business days for international destinations.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are your materials sustainably sourced?
Mackintosh Official is committed to ethical fashion. We work closely with certified suppliers to ensure our fabrics, including our premium wool and cotton blends, meet high social and environmental standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna in select regions.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable tailored fit.